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FAQS
Why pet sitting & dog walking?
At home pet sitting is a wonderful alternative to boarding your
Precious pets. Your animals are able to stay in their own environment with no added stress or loneliness. Your pets routines are followed as
closely as possible & you have a happy exercised pet upon your return.
Why use Keep'em Waggin Pet Services?
My passion for animals exudes in my work. There is nothing more satisfying
than finding a pet sitter you can trust, some one who is reliable & good
with your pets. I come into your home & treat your loved ones as I do my
own. With my services you will be provided with a daily diary so you won’t
miss a beat on your little ones day. You will also receive update by your
choice of communication & the security of knowing your home is secure & your
animals are safe.
What type of pets do you serve?
My clients are primarily cats and dogs. However, on occasion I take care of
fish, rabbits, and birds.
What can I expect during my free in home consultation?
During our meet & greet we will get comfortable with one another & it gives
me the opportunity to spend some quality time with your pet & become
familiar with their surroundings. I will be taking detailed notes of their
schedule, feedings, play time (favorite toys, favorite TV/Radio station,
favorite room to lay in, etc) exercise routine, location of all proper
necessities (pet food, medications, leashes, toys, products for accident
clean up, etc). I will find out from you where your cats like to hide, where
the animal likes to be rubbed, if they like to be brushed. If your pet is
timed what actions you take, etc. As well I will note any extras you may
request. At the time of our visit I will have a contract for you to leave
detailed notes for all of your pets needs. This is a very important visit &
it gives you the opportunity to make sure you are comfortable & feel a
connection with your pet sitter.
How can I make reservations for service?
Please contact Keep’em Waggin at 949-228-0851 or by
Email Sheri
How much advance notice do you require before service?
You should contact me as soon as you have made plans so I can put you on the
schedule. Two weeks is always enough time to schedule your initial
consultation before your service. However, I can work with less time
available as well. Once you are an existing client, I can usually work with
you on very short notice.
I have a last minute trip suddenly come up, can you help me?
I will always try to help you on short notice, but cannot guarantee
availability if there is very little time before your service begins. I
regularly book up completely at major holidays and end up turning away last
minute callers.
Do you pet sit outside your service area?
My standard service area is Laguna Niguel, Aliso Viejo, Ocean Ranch, Mission
Viejo, Ladera Ranch, Laguna Hills, and Laguna Woods. However, I do offer
services outside the service area for an additional charge.
How long is a standard visit?
Standard pet sitting visit is 30 to 40 minutes in length. Standard dog
walking visit is 30 minutes of walking time (from when I leave with your dog
until we return to your home).
Can you spend extra time with my pets?
If you would like a longer visit, it can be arranged for an additional fee.
What is the earliest and the latest you can visit?
My earliest visit in the morning is 6:30am; latest visit is 8:00pm. If you
want me to come twice each day, I usually make the visits 12 hours apart. If
you want the earliest visit possible and the latest visit possible, I will
try to accommodate you.
What does it mean that you are insured?
Liability Insurance policy protects you from financial loss in the event we
are liable for accidents that occur while caring for your pets. Any
responsible professional business should carry liability insurance.
What does it mean that you are bonded?
This gives you peace of mind that you will be reimbursed if anything is
stolen from your home. You should make sure that any workers who enter your
home carry a dishonesty bond.
Will you need to see proof of vaccination for my pets?
Please be prepared to show records of up to date vaccinations.
What will you do if my pet becomes ill while I am away?
If I suspect that something is wrong with your pet, I will call you at the
emergency phone numbers we have on file for you. I will describe the
situation with your pet. If you believe the veterinarian should see your
pet, I will transport your pet to the veterinarian's office for examination
and treatment. In the event we cannot reach you, I will decide if your pet
should be seen by the veterinarian. If necessary, I will take your pet for
treatment. Included with your contract on your initial visit will be a
waiver for you to sign for medical emergencies. You can depend on me to take
your place in the life of your pet & provide them with the time & care they
will need while you are away. You will be billed for any extra time I spend
for these services.
What should I expect when I return home?
You will return home to find your pet comfortable & well cared for. You will
find your mail & any packages well organized (not in front of any window for
an intruder to see), a daily diary of your pet visits & a reminder for you
to call & let me know you have returned safely. You will also find an
invoice for my services.
What happens if I don't call you when I return home?
If I don't hear from you within a reasonable time, I will call you to see if
you've returned home. If necessary, I call your emergency contact
information. If I am unable to reach you, I will make an additional visit
out to your home and you will be charged for a visit. It is in the best
interest of your pets, they are my priority & I must know that they are
being cared for.
What forms of payment do you accept?
I accept cash and checks.
Do you require advance payment, or a deposit?
During your free initial consultation, I may ask for an advance payment or
deposit for your initial service. Once you are an established client, I do
not require deposits.
Do I need to give you a key to my house?
Two keys are required (one for back up, in the best interest of your pet it
is important to always have a back up key). If you do not have a key ready
for me at the consultation, you will need to get the keys to me before
service begins.
How will you get my key back to me after the service is completed?
I can mail your keys back to you. If you need your keys sooner, I can
arrange for you to get it faster but a return key fee will be charged.
Can you keep my key on file?
Many of my clients like the convenience of keeping their keys on file. That
way, when you need my services again, all you have to do is call or email.
You don't need to drop off your key. When your key is kept on file, it is
stored in a numerical system. Your key is assigned a number, and it does not
have your name attached to it. The keys are in a secure lock box.
Can you pet sit for my pet that is sometimes aggressive?
During your free initial consultation, if I feel your pet is too aggressive,
I will not be able to accept the job. If your pet has a history of biting or
is generally aggressive with unfamiliar people, it is best to consider
boarding your pet or have someone your pet is very comfortable with for mid
day walks.
What special steps do you take with a shy cat that hides all the time?
Many cats are shy, especially with new people. If your cat hides, I will ask
you to show me the favorite hiding places. I will search your house for your
cat to make sure he is only hiding and not injured. Even if your cat hides,
I will spend the full visit time at your house. Often cats that hide on the
first visit will come out to visit and get attention on the second visit.
Call Keep'em Waggin today for your free in home consultation.
P.O. Box 2024
Mission Viejo, CA 92690-9998
949-228-0851
Email Sheri
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